IT Frequently Asked Questions

In today’s age, most people and businesses are completely reliant on technology and tend to panic when something does not work as expected or differently than normal. At New York IT Service, we understand how nerve wracking it can be when the technology in your life doesn’t do what you tell it to. To help put your mind at ease, before you call us, here are some of the most frequently asked IT service questions that may help.

First, with any technical issue, always double check the power source. When you are in full-panic mode, it may be difficult to imagine that something so simple can be the solution, but it happens more often than you think —maybe the cleaning lady bumped the cord overnight or a breaker tripped. If you have power and still have problems, then continue your quest for answers.

I cannot find my files! Are they lost?

My computer is running really slow, how can I make it faster?

I can’t remember my password!

Why can’t I access the network?

Can I access the network from home?

The printer won’t print!


Computer Problems

I cannot find my files! Are they lost?

Don’t panic, the first step is to check the recycle bin to make sure they weren’t accidentally deleted. If they are they, simply “right-click” and select “recover item.” If your file is not there, attempt to search your “recent files” folder to locate it and then save it to the location you prefer it to be in. If you still cannot find it, give your IT service department a call to help locate it.

My computer is running really slow, how can I make it faster?

The first step is to make sure it’s actually your computer that is at fault and not your internet or network connection. If your connection is fine, next check the free space available on your hard drive. When a computer is reaching max capacity, it tends to slow down. Other simple fixes to slow computer problems is making sure you have installed updates and that you don’t have a ton of programs running at the same time. Close out some of the running applications to see if it helps. Disable programs that you do not use or prevent them from opening in the startup menu.

I can’t remember my password!

This isn’t really a question, but a common IT department call. For many applications, you can change the password yourself by selecting the “forgot password” link. If you are attempting to access an internal network that requires admin access to change your password, you will have to contact the admin who has the authority to reset it for you.

Find out how we can help with your computer problems here.


Network Problems

Why can’t I access the network?

First, verify that the network cable is properly connected, or that you are still connected to the network wirelessly. If your computer’s connection is not the problem, verify that the network itself is up and running without problem. If the network appears to be working fine, it may be a NetBIOS conflict, which tends to happen with older systems or during upgrades. If everyone else is able to access the network, except you, there may be an IP conflict if your IP address has been duplicated or your network access status may have been changed. Contact the administrator who grants access to ensure your status hasn’t changed.

Can I access the network from home?

This question is not so much a question for the IT department, but is frequently asked. Whether or not you can access the network remotely is determined by your network settings, at your administrator’s discretion. Some employers do not set up remote access capabilities to intentionally restrict access, making it more secure, especially when the information is classified or HIPPA protected (banking, medical information, social services, etc). Refer to your company policy and your system administrator for a clear answer.

Find out how New York IT can help with your networking here!


Printer Problems

The printer won’t print!

This is easily the second most common IT support call. If you have already verified that the printer has power, you can next check to make sure that it has ink and paper. Most printers will tell you what the error is and why it is refusing to print. If it does, follow the prompts to fix the issue. If your printer is connected wirelessly or through a network, try unplugging the internet cable from the printer and plugging it back in, printers can be unreliable in their internet connections. Also, check to make sure the correct printer is selected to print to and that your default printer wasn’t changed. While you are in the “devices and printers” menu on your computer, you can check the status of the printer there and check the “troubleshoot option.”

Get more copier and printer IT support in New York here.

If you have additional questions or want more information, contact us at New York IT Service today!